Terms & Conditions - SYOU

This website www.syou.com is operated by the Dutch private limited company ISEEYOU B.V. (SYOU). These "Terms & Conditions" govern your use of this website, any order placed through this website, and all contracts between us and you concluded through this website. Please carefully read these Terms & Conditions. We may update these Terms & Conditions from time to time. The most recent version of these Terms & Conditions will be placed on our website and replace any previous version thereof.

1. How to place an order?
1.1. To place an order, you will be required to follow the online shopping process to submit your order and press the button “BUY NOW”. You will then receive an automated email from us acknowledging that we have received your order ("Order Confirmation"). Please note that this email does not constitute an acceptance of your order.
1.2. All orders are subject to acceptance by us. Unless you cancel your order, your order will be accepted and the contract between us and you will be concluded only when we dispatch the good(s). We will confirm such acceptance by sending you another email confirming that the good(s) have been dispatched ("Delivery Confirmation''). The contract between you and us will only be formed when you have received our Delivery Confirmation and only in relation to the good(s) mentioned therein.
1.3 When you place an order you make an offer to us to purchase the good(s) you have selected. Orders are subject to availability and acceptance by us and we may, at any time and at our sole discretion, refuse to accept your order, including but not limited to the cases where:
- You provided us with incorrect information, including without limitation; insufficient or incorrect payment details; incorrect billing information; insufficient or incorrect shipping address (not a home or office address); or fraudulent information;
- There is an error on our website relating to the good(s) that you have ordered, for example an error relating to the price or description of the good(s) as displayed on our website;
- The good(s) that you have ordered are no longer available through our website.
1.4. In the event of supply difficulties or if goods are no longer available, we will inform you and reimburse any monies that you might already have paid.


2. Prices
2.1. We charge the prices mentioned on our website. All prices are in Euros inclusive the applicable VAT and will be confirmed in the Order Confirmation we will send to you via email. Extra duties might be charged in addition.
2.2. The prices displayed on the website are subject to change. We reserve the right to change prices at all times and without notice. The prices displayed on the website at any moment are only valid at that moment.
2.3 If we find an error in the price of the good(s) you have ordered, we will inform you as soon as possible by email or phone and we will offer you the option of reconfirming your order at the correct price or canceling your order. If you cancel your order, we will refund or re-credit you for any sum that has been paid by you.

3. Delivery and ownership
3.1. We will endeavour to fulfil your order by the delivery date as set out in the Delivery Confirmation, or if no delivery date is specified, within 4 weeks after the date of the Delivery Confirmation, unless there are exceptional circumstances. If it results impossible to present your order at the designated address within those 4 weeks, we will contact you before expiry of that period.
3.2 Any delivery date or time specified by us is a best estimate only and we will not be liable for any loss or damage suffered by you through any unavoidable daly in delivery.
3.3. Ownership of the goods will only pass to you when we receive full payments of all sums due in respect of the goods, including delivery costs, or upon delivery, whichever is later. Title to and risk of loss in your good(s) will pass to you on delivery. Please note that while the good(s) remain in your possession you are under a duty to ensure that the good(s) are kept safe, secure and in good condition.

4. Intellectual property rights

4.1. You acknowledge and agree that all intellectual property rights in all materials and contents contained in this website shall remain at all times vested in us or our licensors. You agree that you will not use such proprietary information or materials in any way whatsoever except for the use of this website in compliance with these Terms & Conditions.
4.2 Any reproduction, whether complete of partial, modification or use of the SYOU trade mark(s), illustrations, images and logo, whether registered or not, for whatever reason and in whatever medium, without our written, express and prior agreement, is strictly prohibited and will be prosecuted.

5. Return of a good
Right of withdrawal
5.1. During a period of 14 days after the date that you have received the good, you shall have the right to withdraw from the contract, without giving any reasons for such withdrawal. If you wish to make use of your right of withdrawal, you may do so in accordance with the instructions and conditions described in this document. "How to exercise your right of withdrawal?"

Return of a defective good
5.2. If you consider that the good is defective or not in conformity with your order at the time of the delivery, please contact us without delay within 10 days after the date that you have received the goods(s) per email via customerservice@syou.com or in writing, presenting us with details of the good and its damage. We will then instruct you how to proceed.

Return of a faulty/defective good within 3 months after delivery
5.3. If any defects and/or faults to the good(s) appear after delivery, which could not have been noticed at the time of delivery, you have 3 months from the time of delivery to return the good(s). Please contact us without delay per email via customerservice@syou.com or in writing, presenting us with details of the good(s) and its defects and/or faults. We will then instruct you how to proceed.
5.4 The aforementioned guarantee is not applicable in case the defects and/or faults to the good(s) appeared as a consequence of a wrongful use of the good(s) or when the good(s) have been used for purposes for which they are not intended or otherwise have not been handled with care or contrary to the instructions (including but not limited to the cleaning instructions) mentioned in these Terms & Conditions, the information provided under the FAQ and/or on the good(s) itself.

6. Colors
6.1 We have made every effort to display as accurately as possible the colors of our products that appear on our website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

7. Liability
7.1. This website and the goods have been prepared with the highest care and skill. We however cannot warrant that our website is always available and that the information on our website is complete, correct or up-to-date. In as far as permitted by mandatory law, we exclude any liability for damage resulting from or related to any use of our website or the information on it. Using our website will be at your own risk.
7.2. In deviation from the above our liability in connection with any good purchased through our website is limited to the purchase price paid by you for that good, unless the damage is caused by gross negligence and/or intent at our side.
7.3. Our website may include links to other websites. You agree that we have no influence on and no liability whatsoever for such linked websites. If you visit those websites, we encourage you to consult the terms and conditions and privacy policies available there.

8. Force majeure

8.1. We shall not be obliged to perform any obligation if we are prevented from doing so by a situation of force majeure. "Force majeure" shall also include a situation of force majeure for our suppliers, any act of yours, embargo or other governmental act, regulation or request, fire, accident, power outage, strike, slowdown or other labour difficulties, war, riot, act of terrorism, delay in transportation, defaults of common carriers, inability to obtain necessary labour, materials or manufacturing facilities or, without limiting the foregoing, any other delays beyond our control.


9. Miscellaneous
9.1. Dutch law applies to these Terms & Conditions excluding the UN Convention on the International Sales of Goods.

9.2. Any disputes in connection with these Terms & Conditions shall be submitted to the court which has jurisdiction according to Dutch law.

9.3. Statutory regulations on mandatory application of national or international consumer protection law remain unaffected.

Contact Details
If you need further information, are unable to understand or have any questions about these Terms & Conditions, please refer first to the FAQ and if you still have doubts or you do not find the proper answer there, please contact our customer service here.

Email address: customerservice@syou.com

Dutch Chamber of Commerce number: 34370957 0000

VAT number: 821705520B01


Last update: 20th May 2015